Dear Mrs. XXX,
Hopefully this e-mail finds you well. First of all, we would kindly like to thank you for your purchase.
Due to a technical default you have only been provided a discount of -30%, while we are offering a discount of -50% today.
Therefore, we would kindly like to offer you to refund the difference of €106,00 (which also includes your shipping costs) once you decide to keep the item.
We would highly appreciate your feedback withing 5 days from receiving the item, in order to provide the necessary service.
We apologize for the inconvenience and hope for your kind understanding in our compensation. Please feel free to contact us in case you would have any questions or remarks.
Wishing you a lovely weekend.
With warm regards,
Dewi de Brouwer, Retail Manager
Steenhouwersvest 36 – 2000 Antwerp – Belgium
Ben nv – 215 Italielei – 2000 Antwerp – Belgium
Tel. +32 3 239 29 58
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